Support

Last updated: June 30, 2026

Need help with UGC Pocket? This page gathers the ways to reach us and the most common procedures: reporting content, blocking a user or deleting your account.

Contact us

✉️ hello@logics-studio.com

Write to us for any question about your account, a campaign, a payment or a technical issue. We reply in English and French.

Report content or behavior

We apply zero tolerance toward objectionable content and abusive behavior.

Report processing time: 24 hours.

In the app, open the content, profile or message concerned.
Tap the "…" icon (menu) then "Report".
Select the reason and confirm. You can also write to hello@logics-studio.com specifying the item concerned.

Block a user

Open the profile of the user concerned.
Tap the "…" icon (menu) then "Block".
The blocked user will no longer be able to contact you or interact with your content. You can unblock at any time from the same page.

Delete your account (UGC Pocket)

You can delete your UGC Pocket account and the associated data directly from the app:

Open the Profile tab.
Tap the ⚙️ gear icon (top right) to open Account settings.
Scroll down, tap "Delete my account", then confirm.

Data deleted: your account and profile, creator profile (bio, categories, languages, connected social accounts and imported videos), messages, applications and deliverables, and any stored payout details (IBAN): permanently erased immediately.

Data retained: records of financial movements (payments made) are kept only as long as required by applicable accounting and tax law (up to 10 years in France), then deleted. See the privacy policy for details.

If you cannot access the app, write to hello@logics-studio.com from your account's email address to request deletion.